{
  "data": [
    {
      "_id": "67bf11038b24880cc966f799",
      "title": "John Doe",
      "agent": {
        "uid": null,
        "displayName": ""
      },
      "channel": "whatsapp",
      "entityPhone": "+972509876543",
      "clientPhoneE164": "+972521234567",
      "clientPhone": "+972521234567",
      "created": "2025-02-26T13:02:58.353Z",
      "botState": {},
      "last_message_timestamp": 1762012091000,
      "lastIncomingMessageTimestamp": 1762012091000,
      "status": 3,
      "unreadCount": 6,
      "channelInfo": {
        "name": "whatsapp",
        "id": "972521234567",
        "accountId": "972509876543"
      },
      "departmentId": null,
      "resolvedUpdateTime": 1762012093,
      "crmData": {
        "aiTerminateReason": "Inactivity"
      },
      "externalBot": false,
      "updatedAt": "2025-11-01T15:48:14.076Z"
    }
  ],
  "total": 1
}

{
  "error": "data/statuses/0 must be equal to one of the allowed values"
}