Chat Resolved by Bot

ubscribe to receive a notification when a chat is resolved automatically by the bot (no human agent assigned). The subscription filters on chat.agent.uid being null or missing. Event name: chatResolvedByBot\ Required token scopes:

Create scenarios
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see Authentication Send the body below to Import Subscription. You only need to change:

url (required) - Located under data.actions[0].params.url. Replace {{yourWebhookURL}} with the destination URL that should receive the events.
asStatus - Keep "active" to enable the subscription immediately, or "inactive" to save it as an inactive revision.

Import body

{
  "data": {
    "version": "v1",
    "name": "(SUB) Chat Resolved by Bot",
    "description": "Sends a webhook when a chat is resolved automatically by the bot (no human agent assigned).",
    "triggerEvents": [
      "domain.chat.resolved"
    ],
    "loaders": {},
    "conditions": [
      [
        {
          "name": "filtrex",
          "params": {
            "expression": "not exists(agent.uid)",
            "value": "%chat:chat%"
          },
          "confidentialData": false
        }
      ]
    ],
    "actions": [
      {
        "name": "request",
        "params": {
          "url": "{{yourWebhookURL}}",
          "method": "post",
          "json": true,
          "data": {
            "eventName": "chatResolvedByBot",
            "eventData": {
              "chat": {
                "##provide": {
                  "provider": "chat",
                  "key": "chat"
                }
              }
            }
          }
        },
        "confidentialData": false
      }
    ],
    "options": {
      "unorderedActions": false
    }
  },
  "asStatus": "active"
}

A 201 response returns your new subscription - save its _id to manage it later. You can also add an optional authorUid root field (a Texter user UID) to attribute the subscription to a specific user.

Payload

When the event fires, your URL receives an HTTP POST with eventName: "chatResolvedByBot" and the following eventData:

Chat

The resolved chat, with no agent.uid. See the Chat object for all fields.

Example payload

{
  "eventName": "chatResolvedByBot",
  "eventData": {
    "chat": {
      "_id": "69062b15262e17ab3033f886",
      "displayName": "Tyler Joseph",
      "status": 3,
      "resolvedUpdateTime": 1761664598,
      "agent": {
        "uid": null
      },
      "...": "..."
    }
  }
}

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Action	Endpoint
List subscriptions	List All Subscriptions
Pause	Inactivate Subscription
Resume	Activate Subscription
Delete	Delete Subscription
Debug executions	List Scenario Runs

Getting Started

Endpoints

Webhooks

Objects

Chat Resolved by Bot

Payload

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Payload

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