💬 What is Texter?
Texter is a system for managing business WhatsApp conversations. It lets multiple agents work together on the same WhatsApp number in an organized and efficient way. Instead of managing conversations from one phone, every customer message arrives in one central system. From there, your team can reply to customers, move conversations between agents and departments, and track the handling of every request. From the customer’s point of view, they simply send a message to the business WhatsApp number and receive a normal reply.🚀 What can you do in the system?
- 💬 Manage all business WhatsApp conversations in one place
- 👥 Transfer conversations between agents and departments
- 🏷️ Use tags, notes, and additional management tools
- 📊 Track conversation activity and response times
- 🔗 Work with CRM systems and other tools connected to your organization
- 📱 Connect to the system from a computer or from the mobile app - download the app
🤖 Bots and AI
In some conversations you may meet automated bots or Q-AI, Texter’s AI agent. These tools can help collect information, answer common questions, route requests, and run automatic actions before the conversation reaches a human agent.🎯 Texter’s goal
Texter helps the team manage every customer request in an organized, fast, and efficient way, without missing conversations, information, or opportunities to provide better service.In the next guides, we will get to know the system and learn how to use the available tools.