A problem describes a detected health issue on a connected channel account - e.g. send/receive impairment, rate limits, or verification issues. A problem without resolvedAt is still active.
{ "_id": "68cc1241bafffd81d455e788", "channel": "whatsapp", "accountId": "972586503100", "name": "whatsapp_business_has_limited_messaging_availability", "severity": "error", "impairedFunctionality": { "send": true, "receive": false }, "message": "The Business has not passed business verification.", "instruction": "Visit business settings and start or resolve the business verification request.", "createdAt": 1758204481268, "startedAt": 1758204400000}
Identity
Field
Type
Description
_id
string
Unique ID of this problem record in Texter
channel
string
Which messaging channel this problem refers to (whatsapp, messenger, …)
accountId
string
The affected account ID in Texter (same value as chatChannelInfo.accountId on messages)
Classification
Field
Type
Description
name
string
Machine-readable problem code - a stable identifier for the issue type (1-100 chars) Example: whatsapp_app_id_error
caseId
string
Provider / Meta case reference if available (32-128 chars). Problems sharing name + caseId are the same ongoing incident
severity
string
error or warning
Impact & guidance
Field
Type
Description
impairedFunctionality
object
Map of impacted capabilities to booleans (true = impacted). For WhatsApp mainly send and receive; other feature keys (attachments, templates, …) can appear Example: {"send":true,"receive":false}
message
string
Human-readable explanation of the issue
instruction
string
Recommended remediation. Not present on all problems
Lifecycle
Field
Type
Description
createdAt
number
When this record was created (epoch ms)
startedAt
number
When the issue actually started, if known - can be earlier than createdAt
resolvedAt
number
When the issue was resolved (epoch ms). Missing = still active
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