The Problem object - Texterchat

A problem describes a detected health issue on a connected channel account - e.g. send/receive impairment, rate limits, or verification issues. A problem without resolvedAt is still active.

Returned by: List Channel Health Problems · Channel health webhook events

Example problem object

{
  "_id": "68cc1241bafffd81d455e788",
  "channel": "whatsapp",
  "accountId": "972586503100",
  "name": "whatsapp_business_has_limited_messaging_availability",
  "severity": "error",
  "impairedFunctionality": {
    "send": true,
    "receive": false
  },
  "message": "The Business has not passed business verification.",
  "instruction": "Visit business settings and start or resolve the business verification request.",
  "createdAt": 1758204481268,
  "startedAt": 1758204400000
}

Identity

Field	Type	Description
`_id`	`string`	Unique ID of this problem record in Texter
`channel`	`string`	Which messaging channel this problem refers to (`whatsapp`, `messenger`, …)
`accountId`	`string`	The affected account ID in Texter (same value as `chatChannelInfo.accountId` on messages)

Classification

Field	Type	Description
`name`	`string`	Machine-readable problem code - a stable identifier for the issue type (1-100 chars) Example: `whatsapp_app_id_error`
`caseId`	`string`	Provider / Meta case reference if available (32-128 chars). Problems sharing `name` + `caseId` are the same ongoing incident
`severity`	`string`	`error` or `warning`

Impact & guidance

Field	Type	Description
`impairedFunctionality`	`object`	Map of impacted capabilities to booleans (`true` = impacted). For WhatsApp mainly `send` and `receive`; other feature keys (`attachments`, `templates`, …) can appear Example: `{"send":true,"receive":false}`
`message`	`string`	Human-readable explanation of the issue
`instruction`	`string`	Recommended remediation. Not present on all problems

Lifecycle

Field	Type	Description
`createdAt`	`number`	When this record was created (epoch ms)
`startedAt`	`number`	When the issue actually started, if known - can be earlier than `createdAt`
`resolvedAt`	`number`	When the issue was resolved (epoch ms). Missing = still active