דלג לתוכן הראשי
A problem describes a detected health issue on a connected channel account - e.g. send/receive impairment, rate limits, or verification issues. A problem without resolvedAt is still active.
Returned by: List Channel Health Problems · Channel health webhook events
Example problem object
{
  "_id": "68cc1241bafffd81d455e788",
  "channel": "whatsapp",
  "accountId": "972586503100",
  "name": "whatsapp_business_has_limited_messaging_availability",
  "severity": "error",
  "impairedFunctionality": {
    "send": true,
    "receive": false
  },
  "message": "The Business has not passed business verification.",
  "instruction": "Visit business settings and start or resolve the business verification request.",
  "createdAt": 1758204481268,
  "startedAt": 1758204400000
}

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Identity

FieldTypeDescription
_idstringUnique ID of this problem record in Texter
channelstringWhich messaging channel this problem refers to (whatsapp, messenger, …)
accountIdstringThe affected account ID in Texter (same value as chatChannelInfo.accountId on messages)

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Classification

FieldTypeDescription
namestringMachine-readable problem code - a stable identifier for the issue type (1-100 chars) Example: whatsapp_app_id_error
caseIdstringProvider / Meta case reference if available (32-128 chars). Problems sharing name + caseId are the same ongoing incident
severitystringerror or warning

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Impact & guidance

FieldTypeDescription
impairedFunctionalityobjectMap of impacted capabilities to booleans (true = impacted). For WhatsApp mainly send and receive; other feature keys (attachments, templates, …) can appear Example: {"send":true,"receive":false}
messagestringHuman-readable explanation of the issue
instructionstringRecommended remediation. Not present on all problems

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Lifecycle

FieldTypeDescription
createdAtnumberWhen this record was created (epoch ms)
startedAtnumberWhen the issue actually started, if known - can be earlier than createdAt
resolvedAtnumberWhen the issue was resolved (epoch ms). Missing = still active