דלג לתוכן הראשי
A quick reply holds one or more prepared messages (send.contents - same structure as Send a Message to Chat bodies) and a target list defining which channels or specific chats it is available for.
AI suggestions: when metadata.client.aiQuickReply is true, the Texter inbox displays the quick reply as an AI-suggested answer on its targeted chat - sorted on top, with an “unseen suggestion” indicator. See Create Quick Reply for the full flow.
Returned by: Get Existing Quick Replies · Create Quick Reply · Update Existing Quick Reply
Example quick reply object
{
  "_id": "6970a1b2c3d4e5f601234567",
  "send": {
    "contents": [
      {
        "type": "text",
        "text": "Thanks for reaching out! An agent will reply shortly."
      }
    ],
    "target": [
      {
        "name": "whatsapp",
        "accountId": "972586640430"
      }
    ]
  },
  "display": {
    "position": "top",
    "title": "Greeting"
  },
  "metadata": {
    "created": 1768314807488
  }
}

​
Top-level

FieldTypeDescription
_idstringUnique identifier of the quick reply

​
send

FieldTypeDescription
send.contentsobject[]The message(s) to send - same structure as Send a Message to Chat bodies. Multiple messages allowed
send.betweenMessagesDelaynumberDelay in milliseconds between messages, when there is more than one
send.targetobject[]Where the quick reply is available: {name, accountId, id?} - add id (the chat ID, the chat’s _id) to restrict it to a single chat

​
display

FieldTypeDescription
display.positionstringWhere the quick reply appears: top or main
display.titlestringTitle shown to agents
display.notestringNote displayed beside the quick reply, e.g. “AI suggestion”
display.departmentsstring[]Restrict visibility to specific department IDs
display.usersstring[]Restrict visibility to specific user UIDs

​
metadata

FieldTypeDescription
metadata.creatednumberCreation timestamp (epoch ms)
metadata.updatednumberLatest update timestamp (epoch ms)
metadata.clientobjectFree-form data your integration attaches via the updateClientMetadata patch operation. Texter does not interpret it - except aiQuickReply: true, which the inbox renders as an AI suggestion