Channel Health Problem Created

Subscribe to receive a notification when a new channel health problem is detected on a WhatsApp account - e.g. send/receive impairment, rate-limit warnings, or account suspension. Pair with List Channel Health Problems for the full picture. Event name: channelHealthProblemCreated\ Required token scopes:

Create scenarios
Manage scenarios on behalf of user

see Authentication Send the body below to Import Subscription. You only need to change:

url (required) - Located under data.actions[0].params.url. Replace {{yourWebhookURL}} with the destination URL that should receive the events.
asStatus - Keep "active" to enable the subscription immediately, or "inactive" to save it as an inactive revision.

Import body

{
  "data": {
    "version": "v1",
    "name": "(SUB) Channel Health Problem Created",
    "description": "Sends a webhook when a channel health problem is detected on a WhatsApp account.",
    "triggerEvents": [
      "domain.channel.health.problem.created"
    ],
    "loaders": {},
    "conditions": [],
    "actions": [
      {
        "name": "request",
        "params": {
          "url": "{{yourWebhookURL}}",
          "method": "post",
          "json": true,
          "data": {
            "eventName": "channelHealthProblemCreated",
            "eventData": {
              "problem": {
                "##provide": {
                  "provider": "problem",
                  "key": "problem"
                }
              }
            }
          }
        },
        "confidentialData": false
      }
    ],
    "options": {
      "unorderedActions": false
    }
  },
  "asStatus": "active"
}

A 201 response returns your new subscription - save its _id to manage it later. You can also add an optional authorUid root field (a Texter user UID) to attribute the subscription to a specific user.

Payload

When the event fires, your URL receives an HTTP POST with eventName: "channelHealthProblemCreated" and the following eventData:

Problem

The newly detected channel health problem. See the Problem object for all fields.

Example payload

{
  "eventName": "channelHealthProblemCreated",
  "eventData": {
    "problem": {
      "_id": "65fa9b15262e17ab3033f886",
      "channel": "whatsapp",
      "accountId": "972586640430",
      "name": "messaging_rate_limit_hit",
      "severity": "warning",
      "...": "..."
    }
  }
}

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Action	Endpoint
List subscriptions	List All Subscriptions
Pause	Inactivate Subscription
Resume	Activate Subscription
Delete	Delete Subscription
Debug executions	List Scenario Runs

Getting Started

Endpoints

Webhooks

Objects

Channel Health Problem Created

Payload

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​Payload

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Payload

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