Submit Template for Approval

curl --request POST \
  --url https://{projectID}.texterchat.com/server/api/v2/whatsapp/templates/{accountId}/{templateName}/localizations/{language}/submit \
  --header 'Authorization: Bearer <token>'

{
  "_id": "6891bb93481ccea320113a91",
  "name": "bulk_marketing_272",
  "title": "<string>",
  "created": 123,
  "updatedAt": "2023-11-07T05:31:56Z",
  "departments": [
    "<string>"
  ],
  "isDefault": true,
  "setBotNode": "<string>",
  "bot": "<string>",
  "replyText": "<string>",
  "responsibleAgent": "<string>",
  "responsibleDepartment": "<string>",
  "attachedFile": {
    "name": "<string>",
    "url": "<string>"
  },
  "provider": "<string>",
  "channelInfo": {
    "accountId": "972586640430"
  },
  "provider_template": {
    "name": "<string>",
    "category": "MARKETING",
    "localizations": [
      {
        "rejectionReason": "NONE",
        "language": "he",
        "components": [
          {
            "text": "<string>",
            "example": {
              "header_handle": [
                "<string>"
              ],
              "body_text": [
                [
                  "<string>"
                ]
              ]
            },
            "buttons": [
              {
                "text": "<string>",
                "url": "<string>",
                "phone_number": "<string>",
                "flow_id": "<string>",
                "navigate_screen": "<string>",
                "example": {
                  "url": "<string>"
                }
              }
            ]
          }
        ],
        "metadata": {},
        "createdAt": "2023-11-07T05:31:56Z",
        "lastUpdated": "2023-11-07T05:31:56Z",
        "qualityScore": {
          "score": "<string>",
          "reasons": [
            "High block rate"
          ]
        }
      }
    ],
    "metadata": {}
  },
  "defaults": {},
  "localizationDrafts": {}
}

Manage Templates

Submit Template for Approval

Submit your template for WhatsApp approval. Call this only after you have successfully created a template and added a localization.

Required token scopes: Manage WhatsApp templates

Once submitted, approval usually takes just a few seconds, though in rare cases it can take up to 24 hours. If the template violates any of WhatsApp’s rules, it may be denied. You can read more about common reasons for denial in WhatsApp’s template guidelines.

Note that WhatsApp may approve your template but change its category (commonly from Utility to Marketing) if it determines that the content fits a different classification.

To verify whether your template was approved and to view its full details, use the List All Templates endpoint (which by default only returns approved templates).

POST

templates

{accountId}

{templateName}

localizations

{language}

submit

Submit Template for Approval

curl --request POST \
  --url https://{projectID}.texterchat.com/server/api/v2/whatsapp/templates/{accountId}/{templateName}/localizations/{language}/submit \
  --header 'Authorization: Bearer <token>'

{
  "_id": "6891bb93481ccea320113a91",
  "name": "bulk_marketing_272",
  "title": "<string>",
  "created": 123,
  "updatedAt": "2023-11-07T05:31:56Z",
  "departments": [
    "<string>"
  ],
  "isDefault": true,
  "setBotNode": "<string>",
  "bot": "<string>",
  "replyText": "<string>",
  "responsibleAgent": "<string>",
  "responsibleDepartment": "<string>",
  "attachedFile": {
    "name": "<string>",
    "url": "<string>"
  },
  "provider": "<string>",
  "channelInfo": {
    "accountId": "972586640430"
  },
  "provider_template": {
    "name": "<string>",
    "category": "MARKETING",
    "localizations": [
      {
        "rejectionReason": "NONE",
        "language": "he",
        "components": [
          {
            "text": "<string>",
            "example": {
              "header_handle": [
                "<string>"
              ],
              "body_text": [
                [
                  "<string>"
                ]
              ]
            },
            "buttons": [
              {
                "text": "<string>",
                "url": "<string>",
                "phone_number": "<string>",
                "flow_id": "<string>",
                "navigate_screen": "<string>",
                "example": {
                  "url": "<string>"
                }
              }
            ]
          }
        ],
        "metadata": {},
        "createdAt": "2023-11-07T05:31:56Z",
        "lastUpdated": "2023-11-07T05:31:56Z",
        "qualityScore": {
          "score": "<string>",
          "reasons": [
            "High block rate"
          ]
        }
      }
    ],
    "metadata": {}
  },
  "defaults": {},
  "localizationDrafts": {}
}

הרשאות

Authorization

string

header

נדרש

API token generated in Texter: gear icon → Developers → API Tokens. When creating a token, assign it the scopes required by the endpoints you plan to call - each endpoint lists its required scopes.

פרמטרי נתיב

accountId

string

נדרש

The account ID of the channel in Texter. For WhatsApp channels this is the phone number connected to the account (e.g. 972586640430)

templateName

string

נדרש

The unique identifier of the template. This is either the custom name assigned when the template was created, or the system-generated name returned by the Create New Template endpoint (under the name field)

Pattern: ^[a-zA-Z0-9_-]+$

language

string

נדרש

The language specified when creating the template localization (lowercase IETF language tag)

תגובה

The submitted template object. The localization moves into provider_template.localizations with status REQUESTED. Field-by-field reference: The Template object

A WhatsApp template in Texter, including internal behavior (chat routing rules, departments, defaults) and provider state (WhatsApp approval status, localized content)

_id

string

Unique identifier of the template in Texter

דוגמה:

"6891bb93481ccea320113a91"

name

string

Internal template name (also used as the template ID in API calls)

דוגמה:

"bulk_marketing_272"

title

string

Human-readable title shown in Texter's UI

usage

enum<string>

How this template is intended to be sent: inbox (1-to-1) or bulk (broadcast)

אפשרויות זמינות:

inbox,

bulk

chatStatus

enum<integer>

Status the chat moves to after the recipient replies to this template

אפשרויות זמינות:

0,

1,

2,

3,

4

created

number

When the template was created (epoch ms)

updatedAt

string<date-time>

departments

string[]

Department IDs allowed to use this template. Can be empty

isDefault

boolean

Whether this is the default template for the account. Only one template can be default

setBotNode

string

Bot node to trigger after reply, if chatStatus routes to bot

bot

string

Specific bot to run after reply, if chatStatus routes to bot

replyText

string

Text automatically sent when the recipient replies to the template

responsibleAgent

string

Agent (email) the chat is assigned to after the recipient replies

responsibleDepartment

string

Department ID the chat is assigned to after the recipient replies

attachedFile

object

File automatically sent when the recipient replies, when configured

Show child attributes

provider

string

Channel adapter that owns this template (relevant when multiple WhatsApp account types are connected)

channelInfo

object

The channel account this template belongs to

Show child attributes

provider_template

object

The template as registered with WhatsApp

Show child attributes

defaults

object

Default send values by language code, prefilled when sending the template if the caller does not provide overrides

Show child attributes

localizationDrafts

object

Map of language code to draft localization (created but not yet submitted/approved)

Show child attributes

Create or Update Localization Delete Template