Create Quick Reply

curl --request POST \
  --url https://{projectID}.texterchat.com/server/api/v2/quick-replies \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "send": {
    "contents": [
      {
        "type": "text",
        "text": "Thanks for reaching out! An agent will reply shortly."
      }
    ],
    "target": [
      {
        "name": "whatsapp",
        "accountId": "972586640430"
      }
    ]
  },
  "display": {
    "position": "top",
    "title": "Greeting"
  }
}
'

{
  "_id": "<string>",
  "send": {
    "contents": [
      {}
    ],
    "betweenMessagesDelay": 123,
    "target": [
      {
        "accountId": "<string>",
        "id": "<string>"
      }
    ]
  },
  "display": {
    "title": "<string>",
    "note": "<string>",
    "departments": [
      "<string>"
    ],
    "users": [
      "<string>"
    ]
  },
  "metadata": {
    "created": 123,
    "updated": 123,
    "client": {}
  }
}

{
  "error": "<string>"
}

POST

quick-replies

curl --request POST \
  --url https://{projectID}.texterchat.com/server/api/v2/quick-replies \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "send": {
    "contents": [
      {
        "type": "text",
        "text": "Thanks for reaching out! An agent will reply shortly."
      }
    ],
    "target": [
      {
        "name": "whatsapp",
        "accountId": "972586640430"
      }
    ]
  },
  "display": {
    "position": "top",
    "title": "Greeting"
  }
}
'

{
  "_id": "<string>",
  "send": {
    "contents": [
      {}
    ],
    "betweenMessagesDelay": 123,
    "target": [
      {
        "accountId": "<string>",
        "id": "<string>"
      }
    ]
  },
  "display": {
    "title": "<string>",
    "note": "<string>",
    "departments": [
      "<string>"
    ],
    "users": [
      "<string>"
    ]
  },
  "metadata": {
    "created": 123,
    "updated": 123,
    "client": {}
  }
}

{
  "error": "<string>"
}

Required token scopes: Manage quick replies

AI quick replies

Texter’s inbox shows a special AI suggestion UI for quick replies whose metadata.client.aiQuickReply is true: they appear as suggested replies on the targeted chat, sorted on top, with an “unseen suggestion” indicator for agents. To create one (the same flow Texter’s own AI assistant uses):

Create a quick reply targeted at one specific chat - set send.target[0].id to the chat ID (the chat’s _id, from Search Chats), and optionally display.note to something like "AI suggestion".
Mark it with the Update Existing Quick Reply endpoint: [{ "updateClientMetadata": { "aiQuickReply": true } }].
When the suggestion becomes stale, delete it (or replace its contents with updateSendContents).

See the “AI suggested reply (step 1 of 2)” request example.

Authorizations

Authorization

string

header

required

API token generated in Texter: gear icon → Developers → API Tokens. When creating a token, assign it the scopes required by the endpoints you plan to call - each endpoint lists its required scopes.

Body

application/json

send

object

required

Show child attributes

display

object

How and where the quick reply is displayed in Texter

Show child attributes

Response

The created quick reply. Field-by-field reference: The Quick Reply object

A quick reply - one or more prepared messages agents (or the AI assistant) can send into matching chats

_id

string

Unique identifier of the quick reply

send

object

Show child attributes

display

object

How and where the quick reply is displayed in Texter

Show child attributes

metadata

object

Show child attributes

Getting Started

Endpoints

Webhooks

Objects

AI quick replies

Authorizations

Body

Response

​AI quick replies

Authorizations

Body

Response

AI quick replies